We'll review the information you provide and email you if we need more details. To help prevent this from happening again just confirm your identity and location.* This helps us make sure no one is accessing your account without your knowledge.
We have reason to believe that your account was accessed by a third party. We recently reviewed your account, and we need more information to help us provide you with secure service.
You can also download the My Verizon App for Android and iOS devices to access enhanced account security features and secure communications with Verizon.If you receive a suspicious text message claiming to be from Verizon, please forward it to us right away at S-P-A-M (7726).įorward any suspicious email you receive immediately to In your email, please include your: If you did click or provide personal information in response to a suspicious text message, you should contact us to help secure your account, and reach out to any financial institutions or other services you believe may be impacted. Receiving a suspicious message typically will not put you at risk if you do not reply, click on links, or share any personal information. Provide any data to any websites mentioned.Respond to the text message or email in any way.If you receive a text message or email similar to the ones below (the content may vary slightly), you should send it to Verizon ( see below for details) then DELETE IT IMMEDIATELY.
Verizon will never ask for personal or account information by email or text message. Text message (SMS) or email phishing scams often attempt to lure customers to a fraudulent website to input personal information and/or download virus infected programs.
If you receive any suspicious communications from someone who says they are Verizon, we want to know about it. Spam, phishing emails & texts, and robocalls are on the rise.